Jacquelynn Sims

INSTRUCTIONAL DESIGNER

TRAINING SPECIALIST

LEARNING & DEVELOPMENT PROFESSIONAL

About

01 about

I'm a Instructional Designer, Trainer, Learning Manager, and avid learner. I enjoy not only learning, but using pedagogically proven instructional methods to grow adult learners, clients, and customers through effective, engaging training experiences while encouraging process improvement outcomes and business results despite ambiguity and rapidly changing project needs.

If your team would benefit from a creative Learning Manager with experience in design, training, customer education, and management who thrives in decision-making in not-always-clear day-to-day demands, I would love to work with you.

Portfolio

02 portfolio

Storyboard for Storyline cover page of a laptop, tablet, and phone screen of screenshots of course material.

Storyline course pages as laptop, tablet, and phone screens.

Laptop, tablet, and phone screen images of Olympic athletes and course text beneath.

Laptop, tablet, and phone screen of elearning course pages and text. Laptop screen reads What is Illegal Wildlife Trafficking?

Laptop open to airlin eemployees, overlapping training and learner guide documents fanned beneath.

Open laptop screen to Microsoft Word document and text with play button overlay.

Step-byS-tep Guide cover page for Multi-User Document Access in Microsoft Word

Technical editing and single sourcing with the PowerPanel Operation Manual concept - cover page.

How to Paint Bare Wood FlowChart SOP with watermark and Youtube citation.

Laptop, tablet, phone screen displays of magazine layout and pages. Laptop screen reads Why Bees? Table screen reads Bee in large font.

Document cover page of a Needs Analysis with text beneath in a white box on a background of desk items, glasses, and a mug.

Infographic on Snow Leopard Conservation with graphs, charts, and other informational visuals.

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Resume

03 resume

Key Skills

Design Experience & Expertise

ADDIE
Adult Learning Theories
Change Management
Content Development
Curriculum Development
Graphic Design
Instructional Design
Learning and Development
Learning Experience Design
Needs Analysis

Program Management
Project Management
Risk Management
Technical Documentation. (SOPs, job aids, user manuals, FAQs, how-to's, software documentation, etc.)
Training
Training Documentation (training guides, learner guides, etc.)

Professional Expertise

Accreditation Coordinator

FIFA World Cup 2026

April 2026 - July 2026

Managed end-to-end accreditation operations supporting 3,000+ volunteers, improving processing efficiency by 25% through workflow optimization, cross-functional coordination, and administration of ServiceNow, SharePoint, Rosterfy, Monday.com, and Microsoft Teams.
Led onboarding, training, and operational readiness for 200+ volunteers by developing standardized training materials, job aids, facilitator guides, and hands-on learning resources, strengthening customer service, volunteer performance, and program consistency amidst ambiguity.
Reduced operational delays by 25% by troubleshooting technology issues, resolving workflow bottlenecks, managing escalations, and coordinating with cross-functional stakeholders to maintain seamless customer-facing operations.
Designed knowledge management resources, standard operating procedures, and learning toolkits by conducting needs assessments, analyzing operational data, and identifying process improvements that enhanced operational efficiency by over 55%.
Built strong relationships with customers, volunteers, and cross-functional teams by leading communication, conflict resolution, and change management efforts, ensuring program success, improving stakeholder engagement, and delivering high-quality customer service in fast-paced environments.

Senior Editor

NeighborWorks America

September 2023 - September 2025

• Conducted quantitative and qualitative needs analyses with 45+ SMEs and 70+ end users, identifying skills gaps and integrating findings into workflows to strengthen clarity, accessibility, training requirements, and multi-team coordination across complex initiatives, improving data completeness and increasing end-user adoption by 15%.
• Employed ADDIE and adult learning principles in facilitating recurring vILT/ILT training and capacity-building sessions—both synchronous and asynchronous—to communicate documentation standards, analytical requirements, and regulatory concepts to 45+ stakeholders across 11 teams.

• Integrated SME and stakeholder feedback into documentation and reporting workflows, improving usability by 35% and reducing revision frequency.

• Analyzed and improved existing material, aligning new Senior Editor role to training content and improving editing and documentation strategies, content, and assessment

• Oversaw document-control and knowledge-management operations (version control, metadata, naming conventions), improving retrieval efficiency by 20% and ensuring audit-ready repositories for internal and external stakeholders.

Student Teacher

Kansas City Teacher Residency

November 2018 - January 2020

• Developed weekly lesson plans using backward design and universal design methods with digital instructional materials and assessments aligned with learning objectives, demonstrating strong planning, sequencing, and evaluation skills.

• Designed and facilitated integrated instructor-led financial literacy and creative writing content for blended learning environments, enhancing engagement by incorporating activities, simulations to evaluate applied decision-making and analytical reasoning.

Instructor, English Composition I & II

Western Baptist Bible College

May 2017 - May 2018

• Designed and delivered integrated structured curricula, syllabi, and lesson plans for two 16-week courses with backward design methods, ensuring clear learning pathways and consistent student engagement.

• Delivered in-person and virtual instruction on academic writing, formatting, and citation standards (MLA, APA), ensuring mastery of foundational skills essential for high-quality written outputs.

• Facilitated collaborative discussions, guided critical analysis of texts, and created inclusive learning environments that encouraged peer engagement and diverse perspectives in adult learning environment.

• Ensure all materials align with adult learning principles to improve real-world performance and graduate student teaching methods

English Teacher, Instructional Assistant, Special Education

Raytown Quality Schools

February 2013 - May 2017

• Facilitated collaborative discussions, guided critical analysis of texts and exercises for targeted learning goals.

• Assessed students to identify teaching and training needs, develop assessments instruments, and learner content relevancy.

• Prepare training materials and strategies to increase knowledge retention.

• Worked with SPED team to support development, design, and implementation and evaluation of instructional materials, employing universal design methods to guide teaching and instruction.

Tools & Platforms

ADA/508 Compliance
Adobe Suite (Acrobat, Captivate, InDesign, Photoshop)
Articulate 360 (Rise, Storyline)
Atlassian Confluence
Audiate
Camtasia
Canva
Figma
Final Cut Pro
GitHub
Google Suite (Docs, Sheets, Forms, Calendar)
LucidChart

Microsoft Office 365 (Outlook, Word, Excel, Teams, PowerPoint, SharePoint)
Oxygen XML
Postman
SCORM
Slack
SnagIt
Tableau
WCAG
xAPI
Zoom

Education

Instructional Design Certification

Teacher Transition (in progress)

Learning Experience Design Certificate

University of Michigan/Coursera (in progress)

Technical Writing Certification

Oregon State University Professional & Continuing Education

English and Creative Writing, Master of Arts

Southern New Hampshire University

Communications and Film/Sports Administration, Bachelors of Science

University of Miami/Griffith University

Contact