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ILT/VILT
Role
Instructional Designer
Project type
Instructor-Led Training/Virtual ILT with Trainer/Facilitator Guide and Learner Guide
Problem: An airline's irregular operations procedure for new hires and retrainees requires an instructor-led course that can be delivered live or asynchronous, and in-person or virtual.
Solution/Value-Add: This instructor-led training concept showcases a short training course in aviation communication and operations using content sourced from Delta Air Lines. It includes both the Trainer and Learning Guides, as well as slides. This interactive, engaging IROP training primarily targets onboarding new hires and retraining tenured flight crew members, gate agents, customer service representatives, and other customer-facing or customer-engaging roles.
Software: Canva, Microsoft Word, Google Docs